Real-world outcomes without slowing recruiters down.
When agencies begin to scale, their biggest challenges rarely start with winning more clients; they start with managing the work that follows. More consultants. More roles. More moving parts. And suddenly, leaders discover that what worked for a team of five breaks down at a team of twenty.
This is the moment many agencies turn to Eclipse.
Below is a look at how growing agencies use Eclipse Core Pro to solve the operational challenges that come with scale, based on real-world customer outcomes, without naming names.
1. Creating Visibility That Doesn't Rely on Chasing Updates
As agencies expand, leaders often realise they’re managing the business through guesswork: Slack threads, spreadsheets, and verbal updates. Every end-of-month becomes a scramble to understand what’s happening across desks.
What leaders needed:
- A clearer picture of live activity
- Visibility across perm, contract, and temp desks
- Accurate data without constantly requesting it
- A real-time pipeline they could trust
How Eclipse solves it:
Agencies use Eclipse’s live dashboards and configurable workflows to create visibility that doesn’t rely on manual tracking. Because recruiters are guided through consistent stages (tailored to their desk, not generic templates), the data naturally stays clean.
One agency leader described the shift simply:
“I can see the whole business on one screen. I don’t need to ask for updates anymore.”
Outcome:
Better forecasting. Fewer surprises. Leaders finally feel in control of the operation.
2. Improving Recruiter Performance Without Micromanagement
Growing agencies often face a different challenge: experienced consultants want autonomy, while junior recruiters need structure. Meanwhile, managers need to coach effectively, without slowing anyone down.
What teams needed:
- A consistent workflow that supports juniors
- Flexibility for experienced recruiters
- Visibility into activity and conversion bottlenecks
- A way to coach based on real numbers, not emotion
How Eclipse solves it:
Agencies use Eclipse’s configurable workflows and activity insights to understand where performance gaps really are. For some, it was clear that too many candidates were being submitted too early. For others, interviews were dropping off because follow-ups weren’t logged consistently.
Because the system shows the exact point where the pipeline slows down, managers can coach against facts, not assumptions.
Recruiters also stay fast because the system only enforces what’s essential, compliance steps, client requirements, while letting consultants work how they work best.
Outcome:
Higher productivity, fewer blockages, and coaching that changes behaviour.
3. Regaining Control Over Process Quality and Client Delivery
As an agency grows, process quality becomes harder to maintain. Every recruiter develops their own style, clients receive inconsistent experiences, and quality slips in ways that aren’t visible until it’s too late.
What agencies needed:
- A consistent delivery standard across all desks
- Control over what “good” looks like
- Compliance is built into the workflow
- A smoother client experience, regardless of the consultant
How Eclipse solves it:
Agencies use Eclipse’s best-practice workflows to embed structured qualification, feedback, and submission steps. These aren’t rigid, ATS-style stages; they’re desk-specific workflows built around real recruitment practice.
Compliance requirements (right-to-work checks, documentation, contracts) are automated into the workflow, so nothing gets missed. Recruiters don’t feel pressured; they just follow the natural flow of their desk.
This raises the overall quality bar without slowing anyone down.
Outcome:
More reliable client delivery, fewer mistakes, and a more scalable operating model.
4. Scaling Faster with Configurable Workflows
When agencies expand into new sectors or desks, they quickly encounter a painful truth: a process built for perm doesn’t work for contract, and contract definitely doesn’t work for temp.
What scaling teams needed:
- Desk-specific workflows that actually match the work
- A system that can evolve as the agency evolves
- Faster ramp time for new recruiters
- A way to keep the entire operation aligned during growth
How Eclipse solves it:
Eclipse allows agencies to clone and adapt workflows for each desk, sector, or client type. This means when a new team is added, IT contracts, construction trades, and healthcare temps, the workflow doesn’t have to be reinvented from scratch.
One agency implemented a new temp desk in a week using Eclipse’s configurable workflows. Recruiters onboarded quickly because the system literally guided them through the right actions.
Outcome:
Faster expansion, consistent delivery across new teams, and dramatically reduced onboarding time.
5. Making Better Decisions, Not Bigger Guesswork
With clean, consistent data flowing through the workflows, agencies suddenly gain clarity they didn’t have before:
- Which clients convert best
- Which recruiters are truly performing
- Where roles get stuck
- Which sectors are most profitable
- When to hire more recruiters
- When to pivot delivery strategies
This isn’t data for the sake of data. It’s the foundation for smarter decisions at the exact moment a business is ready to scale.
Outcome:
Better leadership decisions, supported by real numbers, not gut feel.
Real Outcomes from Real Agencies
Eclipse wasn’t built as a generic CRM or ATS. It was built with agencies, specifically growing agencies, in mind.
Across every example above, the pattern is the same:
Eclipse gives agencies visibility, performance, and control without sacrificing recruiter speed.
Recruiters get simplicity.
Managers get clarity.
Leaders get confidence.
Clients get a consistent experience.
And the agency gets a model that scales.
See why growing agencies choose Eclipse as their long-term recruitment platform. Book your personalised demo today.
