Eclipse Software Limited (“Eclipse Software”, “us”, “we” or “our”) is committed to respecting your privacy and to comply with the General Data Protection Regulation (GDPR).
When you submit personal information to us by ordering our products or services; completing a website contact form or by making direct contact with us by email, telephone or social media; you can be assured that we will use your personal information only to support our dealings with you.
| Collection of personal Information
We endeavour to collect and use your personal information only with your knowledge and consent and typically when you make an enquiry; request product and service information; order and subsequently use our products and services; submit a job application or when you respond to communications from us (such as, product and services updates, helpdesk support or completing an online survey).
The type of personal information we may collect could include, for example, name, job title, company information, company address, telephone number, email address; and other information collected on our website forms, by telephone, by email, by social media, our licencing system or through online surveys.
When you provide information to us, this information is stored in our CRM which is hosted in the United Kingdom.
If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.
| Non-personal identifying information
| How will we use your information?
We may use your information for a number of purposes which includes: processing your orders and managing and administering your account; delivering our products, services and helpdesk support; providing information regarding our products and services information requested by you; product updates; responding to complaints; account enquiries; and administering debt recoveries.
From time to time, we may use your information to contact you for marketing purposes.
When you download one of our eBooks we may contact you to ask your views and feedback on the eBook you downloaded.
| Sharing your information with third parties
Your information will never be sold to other companies for commercial purposes or otherwise.
Some products or services that we provide require the involvement of third parties. We have selected these third parties and taken steps to ensure that your personal information is adequately protected.
Where we employ third party companies or individuals to process personal information for business functions, including (without limitation) cloud hosting, legal, accounting, audit, other professional service providers, and providers of other services related to our business. We only provide these companies with the information that they need to be able to perform their services.
We may also provide your information to other third parties such as regulators and law enforcement agencies, where we are required by law to do so, where necessary for the purposes of preventing and detecting fraud, other criminal offences and/or to ensure network and information security.
| Social media
Any comments you make on social media must be not offensive, insulting or defamatory. You are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.
| How long do we keep your information for?
To make sure we meet our legal data protection and privacy obligations, we only hold your information for as long as we need it for the purposes we acquired it for in the first place.
In most cases, this means we will keep your information for as long as you continue to use our products and services, and for a reasonable period afterwards if you stop doing so. After that we will delete it other than where we lawfully can keep any data for audit or legal reasons.
We shall keep your information as a prospect customer (if your do not purchase any of our products or services) in our CRM for 3 years from receiving your information, subject to an individual’s right to be forgotten at any time.
| Your rights
You may withdraw your consent (opt out) to receiving marketing information at any time by clicking here and complete the contact form (choose, marketing opt out).
If you believe that any information we have about you is incorrect or requires to be updated or to opt out from future communications, please contact us by clicking here and complete the contact form (choose, update personal information/preferences).
You may request access to the personal information that we hold about you. If you would like to exercise this right, please contact us by clicking here and complete the contact form (choose, request to access personal information).
You may request that your personal information be erased (right to be forgotten), where it is no longer necessary for the purposes for which it is being processed and provided, and if there is no other lawful basis for which we may continue to store such information. Please contact us by clicking here and complete the contact form (choose, request right to be forgotten).
We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.
| Information security
We use industry standard SSL certificates to provide encryption of data in transit, for example, access to our website is covered by HTTPS.
Communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
| Policy amendments
We may update this policy from time to time by publishing a revised version on our website. This policy was last updated in May 2018.
| Our details
We are registered in England and Wales under registration number 06812723, and our registered office is at Manchester One, 53 Portland Street, Manchester, England, M13LD.