Front office is the departments of the business that have direct contact with customers, candidates or clients. Usually this includes the sales, business development or account management teams.
Google Analytics (GA)
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. GA includes analytical tools for search engine optimisation (SEO) and marketing purposes.
HTML stands for “Hyper-Text Markup Language” and is the standard markup language for creating web pages and web applications. Email also uses HTML as the format of rich text messages that include links, stylized text, tables, and other elements that cannot be represented in plain text.
An invoice rate is the hourly or daily rate a recruitment agency will charge a client for a temporary worker being onsite and working. Generally the invoice rate consists of the candidate’s pay rate, payroll costs and the agencies margin/markup.
Job Advert Distribution
Job advert distribution software enables recruiters to instantly distribute a job advert to multiple selected job boards and social media channels simultaneously.
A job aggregator collects job postings from job boards around the internet and consolidates them into one site so that they are easily searchable based on keywords and location. E.g. Indeed
A master vendor agreement is a subcontracting arrangement where a recruitment agency acts as the ‘sole provider’ (single point of contact), for a company’s recruitment and staffing requirements.
Typically, a mailshot is sending an email to communicate a promotional, marketing or information to a large group of selected people.
Although this is less commonly used, and usually only referred to in financial services, typically, the middle office supports the customer facing teams with administrative tasks but it can also include compliance and risk management.
On-premise is where a company’s IT infrastructure is on-site, and is managed by a IT department or IT provider who administers and maintains the hardware, applications or databases whilst managing backups, compliance and security.
A passive candidate is someone who is generally employed but not currently looking for a new job opportunity.
A pay rate is amount of money an employee receives from an employer. In relations to a temporary employee a pay rate can be hourly or daily.
Portable Document Format (PDF)
A PDF is a file format developed by Adobe Systems. PDF files are primarily meant for viewing, not editing which is why they’re so popular as they preserve document formatting, which makes them more shareable and helps them to look the same on any device.
Recruitment CRM / Recruitment Management System (RMS)
Generally speaking, a recruitment CRM or RMS combines both the functionality of a CRM and ATS all within one software solution. These solutions are generally more expensive as they have a lot more functionality than a standard ATS or CRM software solution.
Recruitment software is technology to manage a companies recruitment process. The functionality of recruitment software dramatically differs across the market from recording and managing candidate, client, vacancy, placement, temporary timesheet processing and client invoicing data. Depending on the software provider, recruitment software can be a fully integrated solution or can integrate with a number of other solutions. The term recruitment software is often used to discuss more specialist products such as ATS or Recruitment CRMs.
Which type of recruitment software is right for you? See our blog
RSS / XML Feed
RSS/XML Feed is a format for delivering regularly changing web content. Many news-related sites, blogs and other online publishers syndicate their content as an RSS Feed to whomever wants it.
Search Engine Optimisation (SEO)
SEO is a strategy that involves techniques and tactics to increase the amount of organic visitors /traffic to a website page by obtaining a high ranking position in search engine results pages.
Single Sign-On (SSO)
Single Sign-On is a session or user verification process that allows someone to enter one name and password in order to access multiple applications or software. The Single Sign-On process authenticates the user for all the applications they’ve been given access to.
Short Message Service (SMS)
SMS stands for short message service and is also called texting or text messaging. SMS is used to send text messages to mobile phones from either another mobile or directly from a recruitment software solution.
Software as a Service (SaaS)
Software as a Service (SaaS) is the licensing and delivery model in which software is licensed on a subscription basis where the software is hosted in the cloud and accessed via the internet. It is sometimes referred to as “on-demand software”.
A talent pool is a group of qualified candidates (by employment preference, experience, skills or geographical) that can be contacted when a vacancy is received. A talent pool can consist of active and passive candidates.
Temporary to Permanent (Temp to Perm)
Transition of a temporary worker to permanent employment status.
Time and Attendance
Time and Attendance systems are used to track and monitor when staff start and stop work, and can include recording late arrivals, early departures, time taken on breaks and absenteeism.
User permissions specify what tasks users can perform and what features users can access within a recruitment software solution.
Vendor Management System (VMS)
A Vendor Management System (VMS) streamlines and automates the many processes that support the acquisition, management and payment of a business’s contingent workforce.