Every day, we connect with recruitment agencies at all stages of their search for new recruitment agency software. Whether you’re just starting your research or nearing a final decision, we’re here to help. We believe getting the most from your recruitment software is a two-way partnership between your agency and your software provider. That’s why we take the time to understand your specific needs and goals.
We’ve listened to countless recruitment agencies share their frustrations with recruitment software. Here’s what we’ve learned about the most common challenges they face:
1. “Small Fish in a Big Pond” Customer Service
Sure, functionality is crucial when choosing recruitment software, but don’t overlook the size and service approach of the provider. We often hear from clients who felt like “small fish in a big pond” with global brands.
Their needs got lost in the shuffle and were not important to their recruitment software provider, leading to a frustrating customer experience.
2. Mis-sold Functionality
We have learned that a lot of recruitment agencies get frustrated by software that doesn’t live up to the hype. The technology market is full of overpromising and underdelivering. At Eclipse we believe in building trust through transparency. That is why we focus on showcasing Eclipse Recruitment Software’s features and how it can genuinely benefit your business.
3. Lack of Helpdesk Support
There will be times where problems occur, or you have questions regarding a functionality within the recruitment software. However, you don’t want to be waiting days for a premium helpdesk to diagnose the problem or waste valuable time troubleshooting on your own. Our dedicated support team is there to answer your questions, fix issues fast, and keep your recruitment agency running.
4. Hidden Costs
Don’t be fooled by the allure of low-cost recruitment software solutions. Those cheaper options often come with hidden fees for installation, updates, essential features locked behind expensive add-ons, and unreliable support when you need it most. With Eclipse recruitment software, we offer transparent pricing that includes everything you need to succeed. We work with you through setup, implementation and training, and have a dedicated support team at your disposal ready for when you’re busy interview scheduling, finding qualified candidates and posting on multiple job boards.
Finding the Right Recruitment Software Provider
Investing in the right recruitment solution is a game-changer for your recruiting process but choosing the wrong one can be costly. At Eclipse software, we believe in a consultative approach. We take the time to understand your agency’s unique needs, goals, and challenges.
Here’s how we ensure a smooth and successful transition:
- We delve deep into your business, sector, and goals to find the best recruitment agency software or you.
- We showcase exactly what Eclipse recruitment software for agencies can do, and honestly advise if it’s the right solution.
- Get a real time view of the recruitment software and how it can influence the entire recruitment process before deciding with our demos
- Our dedicated team is always available, with clear information on support packages.
- We work with your from start to finish, we suggest you form a steering committee with staff from different departments represented, who can address the most important issues that affect them.
- We offer account management to ensure you maximise Eclipse’s potential as your business grows.
- Upfront pricing includes all necessary features.
Investing in new recruitment software is a strategic decision, and it’s natural to want to get it right. While the process might take a bit longer than expected, a thorough approach ensures your agency thrives in the long run. Don’t settle for a one-size-fits-all solution. Choose a software provider dedicated to understanding your specific needs and growth goals. By taking the time to find the perfect fit, you’ll unlock the full potential of your recruitment strategy and future success.
Choose Eclipse and empower your agency for long-term success. Request a demo today!
